Covid -19 Hotel Policies

COVID-19 Travel Update

The safety and wellbeing of our guests, customers and colleagues is a top priority for First Choice Suite.

First Choice Suite continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.

Inspired by First Choice Suite’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions First Choice Suite is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.

Safety First, Wellbeing Always

Providing safe and clean environments for our guests and colleagues is always a top priority for First Choice Suite hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.

Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at First Choice Suite hotels worldwide.

IMPORTANT FACE MASK & COVERING REQUIREMENT: Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all First Choice Suite hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, please contact the hotel directly or visit the hotel website.

Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, and children under the age of two (2). Contact your nearest First Choice Suite Global Contact Center for more information.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. First Choice Suite also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”

First Choice Suite hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care as we reimagine the hotel experience.